Refund policy

Refund and Return Policy

We want you to be completely satisfied with your purchase. This policy explains when you can return an item, who pays for return shipping, the condition items must be in, and how refunds are processed. It applies alongside any statutory rights you have under the consumer protection laws that apply to you, which this policy does not limit or exclude.

Return window

You can request a return within 30 days of receiving your order. This is a 30-day return window measured from the date your order is delivered. Returns requested after the 30-day window has closed cannot be accepted unless the item is faulty or the law requires otherwise.

Condition of returned items

To be eligible for a return, an item must be:

  • Unused and in the same condition that you received it,
  • As described at the time of sale,
  • In its original packaging where applicable, and
  • Accompanied by proof of purchase, such as your order number.

Who pays for return shipping

For change-of-mind returns and returns that are not the result of an error on our part, the customer pays return shipping. Original shipping costs, where they applied, are not refundable. If an item is faulty, was damaged in transit, or the wrong item was sent, we will cover the cost of return shipping and provide a repair, replacement, or refund as appropriate.

How to start a return

To start a return, email us at info@exclusivemotorscanada.com with the following:

  1. Your order number,
  2. The item or items you wish to return, and
  3. Photographs if the item is faulty or arrived damaged.

Please wait for our return instructions before sending anything back. Items returned without prior contact may not be processed.

Refunds

Once we receive your returned item, we will inspect it and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days of the returned item being received and inspected. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement.

Exchanges

If you need to exchange an item for a different one, contact us at info@exclusivemotorscanada.com. Exchanges are dispatched once the original item has been received and approved.

Items we cannot accept

We cannot accept returns for items that have been used, installed, modified, or damaged after delivery, or for custom-made and special-order items, unless the item is faulty or the law requires otherwise.

Contact

For any questions about returns or refunds, contact Exclusive Motors Ltd at info@exclusivemotorscanada.com or call +64 2108369151.