Privacy policy

Privacy Policy

Last updated: 27 June 2026

Exclusive Motors Ltd operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our store. Our store is powered by Shopify, which hosts the site and processes data on our behalf.

Personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address,
  • Order and payment information, including the items you buy and payment confirmation details. Full card numbers are processed by our payment providers and are not stored by us,
  • Account information, including any username, password, and preferences,
  • Transaction information, including items viewed, added to cart, purchased, returned, or exchanged,
  • Communications with us, including customer support enquiries, and
  • Device and usage information, including your device, browser, IP address, and how you interact with our store, collected through cookies and similar technologies.

How we use your information

We use your personal information to:

  • Provide and improve our services, including processing payments, fulfilling and shipping orders, managing your account, and handling returns and exchanges,
  • Communicate with you, including providing customer support and order updates,
  • Send marketing communications where you have not opted out, and show relevant advertising,
  • Detect and prevent fraud and protect the security of our store, and
  • Comply with our legal obligations and enforce our terms and policies.

How we disclose your information

We may share your personal information with:

  • Shopify and other service providers who perform services for us, such as payment processing, hosting, analytics, customer support, and order fulfilment and shipping,
  • Marketing partners, where permitted, to help us promote our products,
  • Third parties at your direction, such as shipping carriers, and
  • Authorities or other parties where required to comply with the law, enforce our terms, or protect our rights and the rights of others, including in connection with a business transaction such as a merger.

Cookies

We use cookies and similar technologies to operate our store, remember your preferences, understand how the store is used, and support our marketing. You can control cookies through your browser settings, though some features may not work correctly if you disable them.

Your rights

Depending on where you live, you may have some or all of the following rights over your personal information:

  • The right to access the personal information we hold about you,
  • The right to ask us to correct inaccurate information,
  • The right to ask us to delete your information,
  • The right to receive a copy of your information or have it transferred, and
  • The right to opt out of marketing communications at any time using the unsubscribe link in our emails.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request. We will not discriminate against you for exercising your rights, and you may have the right to complain to your local data protection authority.

Data retention and security

We retain your personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We take reasonable measures to protect your information, though no method of transmission or storage is completely secure.

International transfers

We operate from New Zealand and use service providers in other countries, so your personal information may be transferred to, stored, and processed outside your country of residence. Where we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognised safeguards such as the European Commission's Standard Contractual Clauses, unless the destination country offers an adequate level of protection.

Children

Our store is not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the updated policy with a revised "Last updated" date.

Contact

For any questions about this Privacy Policy or to exercise your rights, contact:

Exclusive Motors Ltd
New Zealand registered company, NZBN 9429051525149
76 Ranzau Road, Hope, Nelson 7020, New Zealand
Email: info@exclusivemotorscanada.com
Phone: +64 2108369151