Our Fulfilment Process

📦 Our Fulfilment Process

At Exclusive Motors Canada, every order is handled through a structured fulfilment system designed to ensure accuracy, reliability, and transparent delivery across Canada.

🛒 Order Confirmation

Once your order is placed, you will receive a confirmation email outlining your purchase details. This confirms your order has been successfully received and is being prepared for processing.

⚙️ Processing & Fulfilment

Orders are typically processed within 1–3 business days.

All orders are processed and dispatched directly from our New Zealand-based operations. This allows us to provide a wider range of automotive parts while maintaining competitive pricing and reliable delivery across Canada.

📦 Dispatch & Shipping

Once processed, your order is dispatched with tracked shipping, and you will receive a confirmation email including your tracking number.

Estimated delivery time within Canada:

5–15 business days (tracked delivery)

Delivery times may vary slightly depending on location, courier operations, or peak periods.

🚚 Delivery

Orders are delivered directly to your provided address.

In some cases:
• Multi-item orders may arrive separately  
• Delivery timing may vary depending on courier handling  

🔍 Order Tracking

All orders include tracking. You can monitor your shipment via your tracking number or through our Track My Order page.

⚠️ Important Information

• Orders are dispatched from New Zealand  
• Delivery timeframes reflect international shipping  
• Occasional delays may occur due to customs or courier factors  

We always aim to keep customers informed throughout the delivery process.

📞 Support During Fulfilment

Email: info@exclusivemotorscanada.com  
Phone (International Support): +64 21 083 69151  

Support Hours:  
Monday – Friday  
9:00 AM – 5:00 PM (Canada Time)  

🤝 Our Commitment

We are committed to providing a transparent and reliable fulfilment experience, giving customers across Canada access to a wide range of automotive parts backed by consistent support and clear delivery expectations.