Faqs

FAQs

What vehicles do your parts fit?
We supply aftermarket and OEM automotive parts compatible with a wide range of vehicles including popular trucks such as Ford F-150, Toyota Tacoma, RAM 1500, GMC Sierra, and many others. If you are unsure whether a part fits your vehicle, contact us with your VIN or your vehicle’s year, make, model, and engine details and our team will help confirm compatibility.

How long does shipping take within Canada?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 5–15 business days across Canada. Tracking details are provided once your order has been dispatched.

Do you provide tracking for orders?
Yes. Once your order has shipped, you will receive a tracking number so you can monitor your delivery.

Where are your products shipped from?
Orders are processed and dispatched directly from our New Zealand facility and delivered across Canada with tracked shipping.

What is your return policy?
If a product arrives damaged, defective, or incorrect, we offer free returns or replacements. For change-of-mind purchases or incorrectly ordered items, customers may return the item within the return period, with return shipping costs the responsibility of the customer. Refunds are issued once the returned item has been received and inspected.

How can I contact customer support?
Our support team is available Monday – Friday, 9:00 AM – 5:00 PM (Canada time).

You can contact us anytime via email at:
info@exclusivemotorscanada.com

We aim to respond to all inquiries within 24–48 hours (business days).